Frequently Asked Questions
We understand these are uncertain times and we want to be as flexible as possible, enabling you to book with confidence.
Cancellation due to travel restrictions or health issue will be free of charge if cancelled up to 14 days before the date of your stay. The deposit paid to secure the reservation will be returned within the next 24 hours you will notice us. After 14 days, the deposit is no longer refundable. A credit note will be issued to use within the next 12 months.
We would like to reassure you that we are taking care of our guests and team, being consistent with our already high standards of hygiene and cleanliness, and implementing additional measures based on the guidelines given by local health authorities.
We 're available to answer any of your questions and doubts concerning your upcoming trip or a future reservation. Contact us at contact@butterflyservices.hr or if you prefer to talk to us, call us at + 385 99 42 42 442.
The above information is correct as at 23.11.2023. We reserve the right to change our policies in light of new information or travel restrictions.
Why to stay in MirÓ?
To ensure that you have booked the property that is right for your vacation, here is what we offer:
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Location! Location! Location! – your apartments are situated in the best spots and within walking distance to all amenities and to the sea.
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Self-catering – each apartment has a properly equipped kitchen and dining area.
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Daily maid service is available at no extra charge every morning.
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Hospitality – we love what we do and are here to help. If you have any questions, just ask.
How do I Check-in?
The usual check-in is from 14.00 pm. If you'd like to check in sooner and we'll do our best to accommodate you. However, you may not be able to have an early check-in, depending on when previous guests depart and cleaning. If an early check-in isn't possible, you can leave your luggage at the reception till the apartment gets ready for you to settle in. If you arrive outside opening hour, let us know in advance so we will arrange a self check-in.
When can I Check Out?
Standart check-out is 10.00 am.If you'd like to check out later, ask us when you arrive if this would be possible. Even if you must check out at 10:00am, you will be able to leave your luggage at our storage room until you leave for the airport. Contact us to arrange this.
I've been asked for my passeport details! Is that normal?
When you check in, you'll be asked for your passport details to register you with the local authorities. Please don't worry! This is a normal, standard procedure in Croatia.
Do you offer an airport pick-up or shuttle service?
Yes, we do provide an airport transfer service. Contact us to request this
Is parking available?
Our property is located in a pedestrian street. There is no private or free parking. If you travel with a car, be aware that Traffic is quite dense and parking can be a challenge, especially in the peak summer season.They are several parking spots around the Old Town.
Parking fees can be quite expensive running between 3 EUR/ 11 EUR per hour almost 24/24 and 7/7.We recommend our guests using the public garage at the entrance of the Old town, ulica(street) Ilijina Glavica. It is a 10-minute walk from the city. They offer hourly, daily and weekly rates which varies according the season.
In fact, we recommend that you don’t hire a car – all main attractions are easily accessible on foot, by boat or using the local buses. Of course, if you do decide to rent a vehicle, then you’ll need to know about parking. More information, check out how to get there
We need a baby cot. Can you provide one?
We can provide cot free of charge (subject to availability). Please contact us to request one before you arrive! Safety regulations strictly prevent us from accommodating more than 2 people (adults or children) in the studio apartment. No extra bed can be added. Our larger apartments in the Old Town are perfect for families.
May I smoke in the apartment?
We 're sorry! These are non-smoking apartments
Do you provide iron facilities?
Iron and ironing board are at your disposal at the reception. Wash machine and iron facilities are available in the larger apartment in the old town.
Can my dog or cat stay with me in the property?
We're sorry – pets are not allowed This is because some people have allergies to pets
Will the property be cleaned during our stay?
MirÓ Studio apartments are self-catering apartments. As we aim at providing our guests the best effective service, we implemented daily maid service at no extra charge every day from 09.00 am to 13.00 pm.
How do I get a Sea View studio?
Please note, only room 6 has sea views. This is only important if you did not want to stay within the UNESCO world heritage site. As a small property, we cannot confirm any specific studio. We note down any request and we always do our best to meet your demand according the availabilities. If you’d like something outside of town with sea views, we can recommend you other places. Please contact us for more information.
Do you offer special rate?
We can offer competitive prices on bookings for large groups, weddings and long-term stays. get in touch with us to find out about available discounts.
Is breakfast included or available?
Breakfast is not provided but there are some lovely cafes only a minute away. All apartments are equipped with kitchen corner. Grocery shops and bakeries are a minute walk.
Do you have twin bed apartment?
The 7 studio apartments come with a double bed. (No single bed or additional bedding in the room)
How do I book?
It's easy to book online and pay the deposit using our secure payment system. A 20% booking deposit is required to secure your reservation and the remaining balance is due upon arrival only and it can be by credit card Visa or Master card. If you have any questions, please contact us.
What to do in Dubrovnik?
Flanked by rugged mountains and the crystal-clear Adriatic, there are lots of things to see and do in both Dubrovnik and its surroundings. Here are some of our top tips for places to visit and activities to try. Activities and must-see sights in Dubrovnik .
If you have a specific idea in mind, we might be able to make some suggestions for you. Because we're local to the area, we know what's on offer and we have some great contacts. Get in touch to take advantage of our insider knowledge!
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